FAQ
Frequently asked questions
- What is Shoebox Plus Organizer?
- A Chrome extension that upgrades the Ancestry.com Shoebox with search, sort, filter, and all-pages loading. It runs entirely in your browser on the Shoebox page.
- Does this work on my Ancestry region?
- Yes. Shoebox Plus supports all 11 international Ancestry sites: .com, .co.uk, .ca, .com.au, .de, .fr, .se, .it, .com.mx, .ie, and .es.
- How much does it cost?
- One payment of $25 for lifetime access. There is no subscription and no recurring charge.
- Is my Ancestry data sent anywhere?
- No. Shoebox Plus runs entirely in your browser on the Shoebox page. It does not transmit, store, or share any of your family-tree data.
- Do I need to be signed in to Ancestry?
- Yes. The extension only enhances the Shoebox for the signed-in user on Ancestry.com; it cannot access records you do not already have permission to see.
- Which languages does the UI support?
- English, German, French, Swedish, Spanish, and Italian. The extension detects your Ancestry site's language and switches automatically.
- Can I use it on more than one computer?
- Yes. Your license is tied to your account. Sign in inside the extension popup on any Chrome-based browser to unlock it on that computer.
- What if I want a refund?
- Email support within 14 days of purchase and we will refund you in full. No questions asked.
- Will Ancestry ban my account for using this?
- No. Shoebox Plus only reads the Shoebox pages you are already viewing and reformats them. It does not scrape, crawl, or hit Ancestry any faster than a human clicking through the pages would.
- When will it be on the Chrome Web Store?
- We are in review with the Chrome Web Store now. Join the waitlist and we'll email you the install link the moment it goes live.
- How do I get support?
- Email support@shoeboxplusorganizer.com. A real human replies, usually within one business day.